Enterprise Technologies
Most of it is already paid for.
Organisations typically run several of these platforms and use a fraction of what each one can do, usually because nobody owns how they fit together. We start with what you have and make it work as one estate.
Our Services
The value is in the configuration. What we do.
Each platform below has its own specialists and its own ways of going wrong. What they share is that the return depends on configuration and ownership far more than on the licence.
Smarter data, better business - discover what’s possible.
Our team are happy to help
The challenges
Configured at implementation and rarely revisited since. Small issues build up for years before anyone questions them, and by then nobody remembers why it was set up that way.
Every team’s request was configured in. Now the platform cannot be upgraded, migrated or changed without something else breaking.
Several products, each set up by a different team or supplier, so the same customer looks different depending on which one you ask and nobody is accountable for the gaps.
Personalisation, audience activation and automation licensed, configured to a default, and never pointed at a real use case.
A vendor end-of-life date, a forced migration or a support cut-off arrives on the vendor’s timetable, with no spare internal capacity to meet it.
The only person who understood the configuration has moved on, and the documentation never existed in the first place.
None of these is, on its own, a reason to replace the platform. Tell us which one you are dealing with.
Start with an audit of what you run
Before recommending anything, we establish which products are live, how they are configured and how they connect to each other. You get an honest view of where the gap is and what it would take to close it, including the parts better left alone.
Why choose us?
1
We work with what you have deployed
Every engagement begins with your live configuration rather than a standard template, so recommendations fit how the platform actually runs.
2
We work across competing platforms
We support three analytics products and two tag managers, among others, so what we recommend follows your estate rather than a single vendor relationship.
3
We stay after go-live
Most of these engagements continue as multi-year support, so the people who configured your platform are still involved when it needs to change.
Enterprise Technologies
Sectors We Serve
How a platform should be configured depends on who uses it and how many of them there are. Our deepest experience is with organisations running several enterprise platforms at once, shared across many teams, and old enough to have built up years of configuration that nobody has reviewed.
What do our clients say?
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FAQs
We run several of these platforms. Can you look at them together?
Yes, and it is often more useful than looking at any one of them alone. Many of the problems we are asked about sit between platforms rather than inside one: a tag manager feeding an analytics tool that disagrees with the customer data platform next to it. Because we work across competing products rather than representing one, we can assess the estate as it actually runs.
Should we replace the platform or fix the one we have?
Usually fix it, and we would rather tell you that than sell you a migration. The software is rarely the reason a platform underdelivers; configuration, integration and ownership almost always are. There are cases where replacing it is the right decision, such as a vendor end-of-life date or a platform that genuinely cannot meet a requirement, and when that is the answer we will say so and explain why.
Do you work on existing setups, or only new implementations?
Both, and most of our work is on existing ones: platforms implemented some time ago that have drifted, migrations taken only far enough to keep basic reporting alive, and projects another supplier started and did not finish. New implementations follow the same approach, starting from what the business needs rather than from a standard template.
Do you support platforms after go-live?
Yes, and most engagements in this area continue as ongoing support for years after implementation. The arrangement varies by platform. Sometimes your team handles day-to-day administration and we take the complex changes; sometimes we review configuration, integrations and use cases on a regular cycle. In both cases the people who configured it stay involved.
How long does an implementation take?
From a few weeks to around six months for most implementations, depending on the platform and how much of the existing setup needs untangling first. Large migrations begin with a separate analysis phase, so the estimate rests on your environment rather than a general figure.
Tell us which platforms you run
One conversation is usually enough to establish which of your platforms is underperforming, why, and what it would take to put right.
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Tell us which platforms you run, roughly how many people use them, and what is not working. A consultant who works on those platforms will come back to you.
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